Chris talks and you listen. Then, you say something back and Chris listens.
That is the basic communication cycle. It seems simple, but there is a lot going on. What is your body language saying? What tones are you using? What words are you choosing?
All three – body language, tones, and words convey a message. Your message may be a logical response carrying data and information. But even if it is, it can still carry emotional reactions, such as doubts, concerns, or expectations.
Suppose Chris tells you he’s concerned about the quarterly reports.
When you respond to what Chris says, You can do five things with your answer. Four of them aren’t good; they could damage the relationship and trust.
What would be your typical reaction to a co-worker’s concerns?
Lessons from The Listener
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