Listening means withholding advice and recommendations. In fact, waiting is the best thing we can do. Giving advice too soon is dangerous. Early in the conversation, when you have limited data, your advice may be wrong. It may also make the other person feel stupid. Then they may withdraw from the conversation and become passive.
Your responses should keep the focus on the other person, not on you, or what you think. The longer you allow the conversation to stay on them, the deeper the communication will go. This is how trust is created. When you create an atmosphere of safety by letting the other person roam through their dilemma with you, you are building a good relationship.
Lessons from “The Listener”
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